73% Consumers Prefer Messaging Over Voice
Consumers now prefer to engage with a brand over private messaging channels versus traditional channels.
Convert Broadcast to Conversations
Engage users with contextual, personalized and meaningful messages. Avoid spamming.
Contextual
Avoid spamming your consumers. Craft contextual and relevant messages based on common attributes.
Seamless
Allow your consumers to have a seamless experience across different communication channels by securely identifying them.
Reach customers where they are with Business Messages
Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results.
Elevate CX With WhatsApp Business API
Support your customers on a platform they spend the most time on. Answer FAQs and use live chat to talk to agents for complex queries with WhatsApp Business API. Set up quick replies, use templates for auto-replies and improve agent productivity with a chatbot for WhatsApp.
Use Cases
Chatbots are a new way to engage with your audience and drive conversations. It is important that messages are contextual.
- Brand
- Operations
- Support