Google Business Messaging
Connect with customers when and where they need you
Consumers rank a brand’s ability to resolve their questions or issues quickly as the most important feature when interacting with a business. In close second, they want to contact the business in the method that they prefer. This finding is consistent with Forrester’s research that consumers no longer need to trade off their needs when deciding where to shop, and they are empowered to seek out the best buying experience.
Top 3 Priorities for Businesses in 2021
66
Serving Customer Needs
58
Building Brand
66
Acquiring New Customers
Today’s consumers expect speed, simplicity, and convenience when communicating with a business. Here’s how new messaging channels meet their demands – and deliver on business goals.
I’m proud of the team for being on the forefront of making life easier for our customers with Business Messages; especially during the pandemic.
– Janey Whiteside, EVP & Chief Digital Officer
Walmart
How We Do It
Our highly skilled business messaging team will deeply collaborate with your internal teams to build a simplified, beautiful yet powerful business messaging bot for your consumers.
